The doctors welcome new patients who live within our practice area (see map opposite).  You do not need proof of address or immigration status, ID or an NHS number.

You can call in at the reception window and ask about registering.  You will be asked to complete a form and questionnaire to register.  If you have your medical card the form is not required. 

Or below you will find links to both the registration form and questionnaire, which you can print out, fill in and bring with to the surgery to register.  It is important to fill out both forms.  

If you are living in our practice area, it is now possible to register with us online following the below link.

Online Registration Form

If you are ill while away from home, or if you are not registered with a doctor but need to see one, you can call your usual GP practice as a first point of contact.  Quite often they are able to help over the phone, and issue any required medication to your nearest pharmacy.  Otherwise you can receive emergency treatment at your nearest GP practice; for this you will be required to register as a temporary patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

We use a telephone interpretation service for non-English speakers which is used on the speakerphone setting.  This enables us to access a huge range of languages and means you do not have to arrange an interpreter. It is helpful if you let us know if you need this service so we can allocate the correct length of appointment for you.

We appreciate it may be difficult for you to book an appointment over the phone if English is not your first language so we welcome enquiries made via the front desk.

If you need help reading this website, Google translate can help translate into your preferred language.

Follow this link 

https://translate.google.com/?sl=auto&tl=en&op=websites

and key in https://www.petrocgrouppractice.co.uk/ 

This will allow you to select a language from a drop down menu.

This will not work with the Klinik system unfortunately.

Both Padstow and St Columb Major have suitable access for disabled people including wheelchairs.

Follow this link

New Patient Practice Booklet - Download our Practice Booklet by clicking the below image

Our Practice aims to provide primary care of a consistent quality for all patients. We strive to meet the high standards expected in any clinical setting. We expect all our members of our team to work to these standards to help us achieve our aim of providing  a quality service.

The policies, systems and processes in place in your Practice reflect our professional and legal responsibilities and follow recognised standards of good Practice. We evaluate our Practice on a regular basis, through audit, peer review and patient feedback and monitor the effectiveness of our quality assurance procedures.

Quality standards and procedures

In providing our patients with care of a consistent quality we will:

• Provide a safe and welcoming environment
• Ensure all members of our team are appropriately trained
• Provide patients with information about the Practice and the care available and ensure the patient understands the terms on which care is offered
• Explain all treatment options and agree clinical decisions with the patient(s), explaining the possible risks involved with each option
• Obtain valid consent for all treatment
• Refer to specialists for investigation or treatment as appropriate and without undue delay
• Maintain contemporaneous clinical records with an up to date medical history for all patients
• Provide secure storage of patients records to maintain confidentiality
• Explain the procedure to follow for raising a complaint about the service, identifying the Practice contact

In providing our team with care of a consistent quality we will:

• Provide a safe working environment through hazard identification and risk assessment
• Provide induction training for all new team members
• Provide job descriptions and contracts of employment
• Agree terms for all non-employed contractors working at the Practice
• Maintain staff records ensuring kept as up to date as possible
• Ensure staff are notified where all Practice policies and procedures are stored and accessed