This free app provides live waiting and travel times for NHS services providing urgent care across Devon and Cornwall (South West). NHSquicker provides information about the healthcare services available to you based on your location, helping you to choose the right service and spend less time waiting.

The combined travel and waiting times estimate how long it will take you to be seen by each service. Our emergency departments are busy, and often for a minor injury, you could be seen quicker elsewhere. Please remember to always ring 999 in a life-threatening

Find the app in the Google Play

Or in the Apple store

The Klinik form is only available to patients registered with Petroc Group Practice.   

In line with You and Your General Practice (add link), from the 1st October 2025, our Klinik form will remain open for non-urgent requests from 8am until 6:30pm every day.

Please make sure to complete your form before the closure time or your information will be lost.

All non-urgent, routine appointment requests can be submitted during our opening hours. This option will remain open, at all times, during the day. This option is suitable if you do not need to see a clinician today, or you have an ongoing health concern, chronic condition or would like to see your regular GP. All requests will be reviewed by a clinician and given a suitable appointment according to need.

When you are acutely unwell and ask for an urgent appointment, our clinical team will review your request based on the information you give us. We aim to review all urgent requests submitted before 4pm on the same working day, however we may not contact you the same day. Clinically urgent enquiries will be prioritised, but we may ask you to contact another service or attend A&E if necessary.

When we are at full capacity for the day and all our appointments for the day are filled, we will close our urgent appointments requests online until the following day and direct you to call our reception team if your health problem cannot wait.

We ask that you are available on the day that you contact us, in case we need to give you an appointment. 

Important!

If your enquiry is urgent and outside working hours please contact 111. If severe, please consider attending A&E or call 999.

Long phone waiting times are unsatisfactory for patients and the reception team.  We want all patients to have the same opportunity to access our services whilst preserving the ability to prioritise clinical need. 

You can access Klinik via our website to submit appointment requests.  As the screenshot below shows, you will be able to request fit notes, medical reports, and more.

Using the online form is the quickest and most efficient way for you to tell us about a medical problem.   You will not require a login or password to access Klinik.   Please be assured that the online form is not the only way to access our care. You can still call us or come to our surgery and our reception team will guide you through the process.

The system will take you through a series of questions. If you are unable to access or use Klinik online, the reception team will ask you the same questions and will input your answers on your behalf.  Depending on the nature of your main symptom you will be asked some further questions. This will help us direct your request to the right person and make sure urgent problems are highlighted quickly.  We will have a ‘duty team’ including an experienced GP reviewing new submissions throughout the day and acting on them as appropriate.  This may mean they telephone you for more information, arrange a telephone consultation, send you a text, book a face-to-face consultation or schedule a home visit.

Use the ‘ongoing health problem’ option if your symptoms haven't improved. You will be asked to fill in some details and you may want to include information about why you need follow-up, who your last appointment was with, and how long ago it was.

One of our central aims is to prioritise continuity of care. If you have a long-term problem or need routine follow-up with a specific clinician, your query will be reviewed by the team and actioned according to clinical need. Another strength of this  approach is that we have oversight of all daily requests for appointments, and this will help make sure your appointment is with an appropriately qualified health professional. This may not be a GP. We are lucky enough to have a broad multi-disciplinary team including advanced practitioners, practice nurses, health care assistants, musculoskeletal practitioners, advanced nurse practitioners, social prescribing link workers and clinical pharmacists working at the practice.

The traditional “one size fits all” model of general practice is no longer working.  Some patients value continuity of care with a known clinician. Others want quick and easy access to healthcare.  Demands on our clinical team have been significant and increasing.  We are using technology more and more in our everyday lives - video calling to catch up with our families, online banking apps to transfer money to friends, and ordering the weekly supermarket shop online.

The Klinik tool brings a digital option for patients to quickly and easily input details about their health problems without the need to be on hold for a long period of time. We hope that Klinik will bring improvements for patients and staff alike.

If you are unable to make an appointment, please let us know via our Klinik service, by selecting the Cancel an Appointment Button here

Please note if you are running late for an appointment, we may not be able to see you and need to rearrange your appointment.

We ask that you plan to arrive in plenty of time for your appointment, allowing enough time to park and to book in.

Be aware that during the summer months the roads can be busier, and it may take you longer to get to us than normal.

We appreciate that we sometimes run over with our clinics, due to medical emergencies, and that these are inconvenient, however, they are outside of our control.  We can rearrange your appointment if you are unable to wait.