We make every effort to give the best service possible to everyone who attends our practice.  In the first instance it is often useful to talk to us about any issues or concerns you have.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

It is hoped that most problems can be sorted out easily and quickly at the time they arise and with the person concerned.

If your problem cannot be sorted out in this way and you wish to make a formal complaint, please let us know as soon as possible – ideally within a matter of days or, at most, a few weeks.  This will enable us to establish what happened more easily.  If this is not possible, please let us have the details of your complaint within six months of the incident that caused the problem, or within six months of discovering that you have a problem, providing this is within twelve months of the incident.

Please print and fill in the form opposite, or alternatively you can request a copy from the surgery.  Complaints should be addressed to the Practice Manager.

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