We welcome your comments on things we are doing well within the practice and also welcome your suggestions on things we can improve. If you would like to make a suggestion or provide us with any feedback. Please contact us, using the form below, or if you prefer write to the Practice.

Your feedback is extremely important to us as it helps us to see what we are doing well at and areas for improvement. You do not need to give your name or contact details if you do not wish to.

We make every effort to give the best service possible to everyone who attends our practice.  In the first instance it is often useful to talk to us about any issues or concerns you have.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

It is hoped that most problems can be sorted out easily and quickly at the time they arise and with the person concerned.

If your problem cannot be sorted out in this way and you wish to make a formal complaint, please let us know as soon as possible – ideally within a matter of days or, at most, a few weeks.  This will enable us to establish what happened more easily.  If this is not possible, please let us have the details of your complaint within six months of the incident that caused the problem, or within six months of discovering that you have a problem, providing this is within twelve months of the incident.

Please fill in the form, by clicking on the image opposite, or following the link below, or alternatively you can request a copy from the surgery.  Complaints should be addressed to the Practice Manager and sent to petrocgroup.complaints@nhs.net.

If you wish to complain on behalf of someone,  it is important to ensure that you have the appropriate consent or legal right to do so.  Please see the separate form for this here.

For our complaints process leafet, please click on the image opposite to download a copy.

If for any reason you do not want to speak to a member of our staff, then you can request that the Integrated Care Board (ICB) investigates your complaint. 

You can write to them at this address, and they will contact us on your behalf:

NHS Cornwall and Isles of Scilly,

Part 2S,

Chy Trevail,

Beacon Technology Park,

Dunmere Road,

Bodmin, PL31 2FR

Or you can contact Healthwatch via their website:

https://www.healthwatchcornwall.co.uk/contact-us