Scam phone callers
We are aware of unscrupulous scam callers working in our area, claiming to be calling from the doctor’s surgery, asking patients for money to receive their medications. This is a nationwide scam.
We will never ask for your payment details over the phone.
If a payment is required, we will ask you to come into the surgery and pay over the counter, or you can send a cheque to our surgery address.
Please be vigilant and look out for vulnerable family members.
Do not give your bank or card details to anyone over the phone claiming to be from the surgery.
Where possible please give us 5 days notice for repeat prescriptions.
Our Dispensary is open
9:30 – 13:00 and 14:30 – 17:30 at Padstow and St Columb Major.
9:30 - 13:00 and 14:30 - 17:00 at St Columb Road
Please help us by collecting your medication between these times. Thank you.
If you are over the age of 16, take regular medication and your doctor feels your medicines can be repeated without you being seen each time, you will normally be given a computer repeat prescription slip - a tear-off portion of your prescription - listing your medication.
This repeat slip includes details of each medication available for you to order, the date that it was last ordered, the date you will be due to re-order it and the number of issues/or the number of times you may reorder the medication before you need to see the doctor for a medication review. Please keep this slip safe.
To request a repeat medication, tick the box next to the name of the medication. You will need to order your medication ideally 5 working days before you run out, remember to take Public Holidays in to account.
You can either request your repeat online (see link above) or you can post the white slip in our letterbox at our surgeries at Padstow or St Columb Major.
Or alternatively, if you have lost your slip, you can write the following details on a piece of paper:
Date of Birth:
NHS No (if you have it)
Repeat medication needed: include medication dosage, number of tablets required.
If the doctor has indicated that you need to be seen prior to your next prescription it is because you require medical checks in order to assess that the medication that you are on is still correct. In this case please make an appointment to see a doctor two weeks before your medication is due.
Please give 5 working days notice when requesting repeat prescriptions.
Parents, Guardians, Carers - Repeat Prescriptions
If you require a Repeat Prescription for someone you care for, including children under the age of 16.
Please use this form:
If urgent medication is required and we are closed
When we are closed, such as at the weekend, you should be able to obtain urgent medication from either the local pharmacy or by dialling 111.
If you normally collect your prescriptions from one of the chemists, they will be sent down as usual.
If you normally have your prescriptions dispensed then currently this is only available for collection at either Padstow or St Columb Major Surgery.
Due to the rural nature of the practice we are able to dispense medicines for many patients at our surgeries. The doctor or receptionist will tell you if you may collect your medicines at the surgery, or the chemist. There are chemists’ shops in St Columb Major and Padstow.
Please check the surgery opening times page to see when the dispensary is open.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.65
- 12-month prepayment certificate (PPC): £111.60
- 3-month PPC: £31.25
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.