This service is only available to patients registered with Petroc Group Practice.

This form will be available from 8am to 6:30pm Monday to Friday.  Please make sure to complete your form before the closure time or your information will be lost.

When you are acutely unwell and ask for an urgent appointment, our clinical team will review your request based on the information you give us. We aim to review all urgent requests submitted before 4pm on the same working day, however we may not contact you the same day. Clinically urgent enquiries will be prioritised, but we may ask you to contact another service or attend A&E if necessary.

When we are at full capacity for the day and all our appointments for the day are filled, we will close our urgent appointments online requests until the following day and direct you to call our reception team if your health problem cannot wait.

We ask that you are available on the day that you contact us, in case we need to give you an appointment.

All non-urgent, routine appointment requests can be submitted during our opening hours. This option will remain open at all times during the day. This is suitable if you do not need to see a clinician today, or you have an ongoing health concern, chronic condition or would like to see your regular GP. All requests will be reviewed by a clinician and given a suitable appointment according to need.

Important!

If your enquiry is urgent and outside working hours please contact 111. If severe, please consider attending A&E or call 999.

FAQ

How do I know if my problem is urgent?

What does “acutely unwell” mean?

Please watch the video below, which explains what might be classed as acutely unwell, and what might be considered non-urgent and routine.