Klinik page
Non-urgent advice: Booking GP appointments
This service is only available to patients registered with Petroc Group Practice.
All appointments must be booked through our Klinik form. You can either do this via our online Klinik form, or if you require assistance, please call us and we will complete a Klinik form on your behalf.
This form will be available from 8am to 6:30pm Monday to Friday for non-urgent and administrative issues. Please make sure to complete the appropriate form before the closure time or your information will be lost.
Urgent advice: Urgent appointments
When you are acutely unwell or have an urgent medical need, you can ask for an urgent appointment. Our clinical team will review your request based on the information you give us. We aim to review all urgent requests submitted before 4pm on the same working day, however we may not contact you the same day. Clinically urgent enquiries will be prioritised, but we may ask you to contact another service or attend A&E if necessary.
When we are at full capacity for the day and all our appointments for the day are filled, we will close our urgent appointments online requests until the following day and direct you to call our reception team if your health problem cannot wait.
We ask that you are available on the day that you contact us, in case we need to give you an appointment.
Important!
If your enquiry is urgent and outside working hours please contact 111. If severe, please consider attending A&E or call 999.
Non-urgent advice: Routine Appointments
This option is not suitable if you have an acute illness or if you wish to be seen within the next week.
Once you have submitted your details we aim to process your request within 7 days.
The appointment wait is typically 4+ weeks. This is usually suitable if you have an ongoing health concern or chronic condition.
All non-urgent, routine appointment requests can be submitted anytime during our opening hours. All requests will be reviewed by a clinician and given a suitable appointment according to need. Where possible we will book you with a clinician that has seen you for the problem before.
Non-urgent advice: For all Administrative Requests
If you wish to cancel an appointment, update your details, or have help with the NHS app you can do so by submitting a request via Klinik.
Non-urgent advice: FAQs
How do I know if my problem is urgent?
What does “acutely unwell” mean?
Please watch the video below, which explains what might be classed as acutely unwell, and what might be considered non-urgent and routine.
Medication Requests
How We Issue Medication
At our practice, medicines are supplied in two main ways:
Acute Prescriptions
These are one-off prescriptions for medications that are not intended for long-term use.
You may receive an acute prescription when you start a new medicine or when treatment is needed for a short-term condition. Future issues are not automatic, and a GP or clinician will need to review your request each time.
Repeat Prescriptions
Some medications are approved by a GP for regular, ongoing use.
If your medicine is on repeat, you can normally request it without needing an appointment, and it will be issued if it remains safe and appropriate for you.
If You Haven’t Requested Your Medication in the Last 3 Months
If you have not requested or been issued a medication within the last 3 months, you will need a GP to re-authorise it before we can supply it again.
This applies even if the medication was previously on repeat.
We do this to ensure that all medicines remain safe, effective, and appropriate for your current health needs.
How to Request Re-Authorisation
To help us manage these requests effectively:
-
If you need the medication urgently:
Please submit a request under the Urgent appointment tile. -
If your request can wait 4–6 weeks:
Please use the Routine appointment tile.
This ensures your request is seen by the right clinical team and processed in a timely and safe manner.
Page created: 06 November 2025