Appointments

Configure Appointment Details

Appointments System

If you call for an appointment, you will be asked a series of questions by our trained staff.  Your name will be added to our triage list and a clinician will call you back as soon as possible.

Or alternatively you can use our eConsult service by clicking on the eConsult blue banner directly below, where it says Get Started.  This service allows you to seek health advice, submit your symptoms or requests electronically to the practice, as well as offering around the clock NHS self-help information, signposting to services and a symptom checker.

If you are visiting Cornwall, and not registered with us, we ask that you contact your own GP or the 111 service.  

The doctors like to look after their own patients whenever possible but you may make an appointment with any of them.  If appropriate, an appointment can be made with one of our practice nurses. 

If you are invited to the surgery for an appointment we ask that you wear a face covering where possible.

Home Visits

If possible please try to telephone reception before 11:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP or one of our trained specialist paramedics will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

GP Training

Doctors in training are attached to the practice.  They are fully qualified doctors and have had at least two years experience in hospitals. 

They spend 12 months in general practice before becoming independent General Practitioners.  Being a training practice keeps your doctors abreast of medical developments. 

 If you would prefer to see your own doctor in private please say so—it will cause no offence.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Practice News

We have made some changes to the way we are running our surgeries, to try to keep everyone safe.

Please stay at home if you have either a high temperature and or a new, continuous cough.  Do Not go to the GP Surgery, pharmacy or hospital.  Use the NHS 111 online coronavirus service.

Changes to our Appointments

If you call for an appointment, you will be asked a series of questions by our trained staff.  Your name will be added to our triage list and a clinician will call you back as soon as possible.

Routine or pre-booked appointments

Some are going ahead as scheduled and staff are contacting patients on an individual basis.

If you are visiting Cornwall and are not registered with us

Please contact your own GP or the 111 service for advice.

When visiting the Practice

Please avoid visiting the practice unless you have an appointment booked.

On arrival for you appointment please book following the signs to the marked windows.

When you waiting for a clinician to come and let you in please keep a distance of 2 metres (6½ft) between yourself and others. 

Please can we ask you to wear a face covering when visiting the surgeries, to keep you and our practice staff safe.

Collecting Prescriptions

When you come to collect prescriptions,  please keep a distance of 2 metres (6½ft) between yourself and others. 

(At St Columb Major please queue at the window on the left hand side of the building, following the signs for the dispensary.)

Our Dispensary hours have changed. 

At St Columb Major and Padstow we will be open for prescription collections from:

10.00am – 1.00pm

and

3.00pm – 5.30pm

At St Columb Road we will be open for prescription collections from:

10.00am – 1.00pm

and

3.00pm – 5.00pm

Note: this is subject to change at short notice, please check here or our web page for further updates.

Self-Isolating and Prescriptions

A friend or neighbour can collect your prescription on your behalf.

Sick notes

Online Isolation notes for those self-isolating due to coronavirus, either because they have symptoms or they live with someone who has symptoms, can be accessed through the https://111.nhs.uk/isolation-note/.