We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long-term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.

Our aim is to

1. Create and improve two-way communication between our patients and the Practice

2. Bring a sense of partnership between the Practice and our patients.

3. Consult on the practice's facilities and services

4. Provide constructive two-way feedback on patient concerns and interests.

5. Support the Practice in good health promotions, and preventative medicine

6. Collect patient opinions and experiences to help the practice to evaluate its services.

7. Communicate to the practice community and/or the wider community information about the practice.

8. Liaise with other practices to share and develop best practice and/or resources.

All registered patients are welcome to join the Reference Group but we do understand that some patients may not wish to, or have time to, attend face to face meetings but would be willing, on an occasional basis, to be contacted by e-mail to answer questions about how well the surgery is doing in order for us to identify any areas for improvement.

www.napp.org.uk